Public contract (offer) of the Veterinary Hospital "Genesis"

● Valid from 03.04.2025

The Administration of the Veterinary Hospital “Genesis” (LLC “VETERINARY HOSPITAL “GENESIS”, individual entrepreneur Biletsky Mykhailo Ilyich, individual entrepreneur Biletskaya Alena Yuriivna and other persons who are bound by contractual relations with LLC “VETERINARY HOSPITAL “GENESIS” or individual entrepreneur Biletsky M.I.) (hereinafter referred to as the Contractor) invites individuals, animal owners (hereinafter referred to as the Customer) (together in the text – the Parties, separately – the Party) to join this public agreement (offer) for the provision of veterinary services (hereinafter referred to as the Agreement) on the terms and conditions specified therein and in accordance with the selected list of services.

In accordance with Articles 205, 633, 634, 638-642 of the Civil Code of Ukraine, in case of acceptance of the terms set forth in the Agreement, the person who accepts the Agreement becomes the Customer (acceptance of the Agreement is equivalent to the conclusion/signing of the Agreement on the terms set forth in this public agreement (offer)).

In case of disagreement with the terms of this Agreement on the part of the Customer, the latter is obliged not to take any action related to ordering veterinary services, including their payment.

1. TERMS AND DEFINITIONS

1.1. Acceptance – the provision by the Customer of a full and unconditional response to the Contractor's proposal to conclude a contract for the provision of services with the Contractor, by filling out and sending to the Contractor the appropriate registration form posted on the Site, or which the Customer fills out during payment.
1.2. Veterinary services/Services – services related to the prevention, clinical diagnostics and treatment of animal diseases, and consulting on veterinary medicine issues, which are provided by the Contractor's veterinarians and are aimed at improving the health of the animal.
1.3. Veterinarian (veterinarian, veterinary assistant, veterinary technician) - a specialist in the field of veterinary sciences; a specialist engaged in veterinary medicine.
1.4. Veterinary hospital – a veterinary medicine institution. For the purposes of this Agreement, the Parties understand the term “veterinary hospital” to mean the “Genesis” Veterinary Hospital, which is abbreviated as “VSH” or “VSH “Genesis”.
1.5. Veterinary doctor/doctor of veterinary medicine - a doctor specializing in working with animals.
1.6. Customer – an individual who has the appropriate civil legal capacity within the meaning of the provisions of the current legislation of Ukraine and adheres to the terms of this Agreement. By the term “Customer” the Parties understand both the owner of the animals (patients of the “Genesis” Veterinary Clinic) and the representatives of the owner or legal representatives of the animal who accompany the animal during the provision of veterinary services.
1.7. Messenger – a system for exchanging instant messages, photos, videos, audio recordings and for group chats and containing a link to the Page, as well as other independent instant information exchange systems that are linked to the phone number of the owner and administrator of the Page. Such messaging systems include Viber, WhatsApp, Telegram, Signal and others.
1.8. Patient – an animal to which veterinary services are provided, and the owner or legal representative of the owner is the Customer.
1.9. Public Contract – a transaction between the Contractor and the Customer to provide services to the latter on the terms set out in this Offer/Public Offer and which are the same for all Customers, from the moment of acceptance of the public offer by the Customer (hereinafter referred to as the Contract).
1.10. Public offer – a proposal of the Contractor, addressed to any individual, to conclude a contract with him for the provision of services on the terms and conditions contained in this document and in accordance with the provisions of Article 641 of the Civil Code of Ukraine.
1.11. Site/Website – a set of data (texts, graphic and design elements, photos, videos and other results of intellectual activity, computer programs), which are interconnected and united both in content and navigation under a single domain name, and ensure the availability of this information for end users of the “Genesis” Veterinary Hospital.
1.12. Social network page/Page – pages on Instagram, Facebook and other pages that are associated with the Contractor and on which information about the “Genesis” Veterinary Hospital is posted.
1.13. Related costs – payment for services that are not related to Veterinary Services, but are provided by the Contractor in the process of performing the Contract, in particular, services for keeping an animal in a hospital, caring for an animal, its maintenance, as well as consulting services on veterinary medicine and animal maintenance. Such services in the text of the Contract are also referred to as Veterinary Services.

2. SUBJECT OF THE AGREEMENT

2.1. The Contractor, on its own or with the involvement of third parties, carries out prevention, diagnosis and treatment of animal diseases, complaints about which the Customer applies, i.e. the Contractor provides veterinary services to the Customer's animal, and the Customer pays the cost of such services in a timely manner and in full.
2.2. Veterinary services are provided by the Contractor only after the Customer accepts the Offer.
2.3. The list of necessary diagnostic, therapeutic, preventive measures; therapeutic, preventive drugs and equipment that will be used in each specific case are determined by the Contractor. The Customer consents to the Contractor to use any veterinary and medical drugs regardless of whether their use in such cases is considered a common and generally accepted practice. The cost of services is determined based on the price of Services in effect on the date of provision of Veterinary Services, depending on the type and nature of the services provided.
2.4. With the consent of the Customer, within the framework of this Agreement, services may be provided for the diagnosis and treatment of a disease other than the main disease, which the Customer did not complain about or for which there are no obvious signs on the animal, if this was detected by the Contractor during the diagnosis of the main disease of the animal, as well as other related services.
2.5. To provide services under this Agreement, the Contractor may engage experts and specialists who meet the level and experience necessary and sufficient for the provision of veterinary services. Hereinafter, the term “Contractor” in the context of the provision of services shall also mean such engaged veterinarians, specialists and other personnel of the Higher School.
2.6. The Contractor may provide additional related services that are not veterinary, but are related to the animal's stay at the Animal Shelter.

3. PROCEDURE FOR ACCEPTING AN OFFER

3.1. Acceptance of the terms of the offer will be considered any of the following conclusive actions:
3.1.1. ordering veterinary services;
3.1.2. filling out an application for veterinary services;
3.1.3. payment of the bill;
3.1.4. using an online payment method for payment;
3.1.5. other actions.
3.2. The Agreement is considered concluded without further signing from the moment the Contractor receives the Acceptance.
3.3. Acceptance The Customer also confirms that he fully understands and agrees with the terms of this Agreement.
3.4. In order to accept (agree) to the terms of this Agreement, the Customer undertakes to provide information about himself and the animal requested in the appropriate order or registration form, including personal information about himself and the animal.
3.5. In order to fulfill the terms of this Agreement, the Customer grants the Contractor consent to the processing in any way of his personal data, provided by the Customer personally or through third parties, throughout the entire term of this Agreement.

4. PROCEDURE FOR PROVISION OF SERVICES

4.1. The Contractor provides veterinary services by examining the Patient (animal) in the Veterinary Clinic or remotely (via the Internet, telephone or other means of communication). In the case of remote provision of services, the Contractor is not responsible for restrictions or difficulties caused by the quality of communication, technical problems or other circumstances beyond the Contractor's control.
4.2. The Contractor accepts orders for services that correspond to its specialization. Veterinary services are provided by qualified veterinarians and other involved personnel and specialists of the Higher School.
4.3. The Customer is obliged to familiarize himself with the provisions of this Agreement, fill out and sign the Application Form. By signing such an application form, the Customer confirms his unconditional acceptance of all provisions of this Agreement.
4.4. The Customer shall provide the Contractor with documents confirming his identity and ownership of the animal (if any). In their absence, the fact of ownership of the animal shall be confirmed by signing the Application Form.
4.5. All obligations regarding the ownership of the animal (property) are borne by the Customer, who is solely responsible to third parties in the absence of ownership rights.
4.6. Regardless of the establishment of the fact of ownership of the animal, the Customer is obliged to pay for the veterinary services actually provided.
4.7. The Customer undertakes to provide complete and accurate information about the animal's health, previous treatment, existing allergic reactions, previous illnesses, vaccinations, etc., and other necessary information that affects the treatment or examination of the animal. The Customer must also provide all previous documents regarding treatment, examinations, etc.
4.8. The Customer bears full responsibility for failure to provide documents and information related to the health and treatment of the animal and directly related to the treatment, examination and stay of the animal in the Animal Hospital.
4.9. For each animal, the Contractor shall create an electronic registration card, which shall include all the medical and diagnostic measures taken. The card shall not be issued to the Customer, but upon written request, an extract from it may be provided within 3 working days from the moment of the Customer's request.
4.10. The Contractor (veterinarian of the Higher School) independently determines the list of necessary veterinary drugs, diagnostic and therapeutic measures. The Customer agrees to the use of standard treatment regimens (Article 67 of the Law of Ukraine "On Veterinary Medicine").
4.11. The Contractor, veterinarian or other specialist of the Veterinary Service shall notify the Customer of the list of recommended services and the approximate cost of veterinary services that the veterinarian considers appropriate to provide before the start of their provision. The Parties understand that due to the specifics of the services provided and the individual characteristics of the animals, it is impossible to determine in advance the number and list of all veterinary drugs, diagnostic, therapeutic and preventive measures that must be applied, and therefore the announced list of services and their total price may be approximate and specified upon completion of the procedures or treatment.
4.12. In the case of inpatient treatment, the Contractor provides care by the attending veterinarian, and on holidays and weekends, at night - by the veterinary staff/doctor on duty.
4.13. The Customer is aware of the risks of adverse developments if the Customer delivers the animal to the Contractor already in critical condition or if, according to the diagnostic test, it turns out that the animal's disease is incurable.
4.14. If the animal requires hospitalization in a specialized hospital of the Contractor for surgical intervention or anesthetic procedures, as well as in the event of an incurable disease requiring euthanasia to end the animal's suffering, the Customer is obliged to provide written consent or issue a refusal of further treatment.
4.15. If the Customer refuses to sign the specified documents, the Contractor has the right not to provide veterinary services or to cease providing them.
4.16. To record the fact of the Customer's refusal to sign the relevant documents, the Contractor may draw up a unilateral act.
4.17. If during the treatment it is established that the animal cannot fully recover or that pathological processes are irreversible, the Contractor is obliged to immediately notify the Customer of this using the means of communication specified in the Application Form (telephone, e-mail).
4.18. In the event of the death of an animal, the Contractor is obliged to notify the Customer no later than 12 hours after the event occurs using the means of communication specified in the Application Form (telephone, e-mail).
4.19. The Customer is obliged to collect the animal's body or pay for cremation/burial services within 24 hours. In case of non-payment, the Contractor has the right to independently dispose of the animal, and the Customer shall reimburse the relevant costs.
4.20. If the death of the animal occurred through no fault of the Contractor, the Customer is obliged to pay for all veterinary services actually provided. The Contractor's fault can only be confirmed by the conclusion of the relevant forensic institution.
4.21. If the Customer does not pick up the animal after the treatment is completed, the Contractor shall notify him of the need to do so.
4.22. If within 3 calendar days from the moment of notification (clause 4.21 of the Agreement) the Customer does not pick up the animal, it is considered that he has refused it. In such a case, the Contractor has the right to independently dispose of the animal: transfer it to third parties, sell it or send it to specialized institutions in accordance with the Law of Ukraine "On the Protection of Animals from Cruelty".
4.23. The Customer has no right to claims or compensation in the event of refusal of the animal (clause 4.22 of the Agreement).
4.24. At the request of the Customer, the Contractor shall draw up an Act of Provision of Services (hereinafter referred to as the Act), which shall be transmitted by e-mail or in person. If the Customer has not expressed any written objections within one day after receiving the Act, the services shall be deemed to have been provided in full. In the event of a reasoned written refusal, the Contractor shall consider it within 10 calendar days and notify the Customer of the decision made.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. The Customer has the right:
5.1.1. Receive veterinary services provided by the Contractor in accordance with the Contractor's approved internal quality standards. The issue of the proper quality of services is resolved by the Contractor based on its professional assessment.
5.1.2. Receive general information about the animal's health based on the conclusions of the attending physician.
5.1.3. Receive information about contraindications, possible complications and risks associated with the treatment of the animal, exclusively within the scope of the Contractor's competence. The Contractor is not responsible for complications caused by factors beyond its control, in particular, failure to comply with recommendations by the Customer.
5.1.4. Submit a reasoned written request to replace the attending physician. The decision on the appropriateness of the replacement is made by the Contractor, based on the capabilities of the University, without an obligation to satisfy such a request if this may affect the quality of treatment or the interests of other patients.
5.1.5. Count on the confidentiality of information about the animal's health status, the fact of seeking veterinary care, diagnosis and other information obtained during the examination of the animal. However, the Contractor reserves the right to transfer such information to relevant authorities or other authorized persons in cases provided for by law.
5.2. The Customer undertakes:
5.2.1. Provide the Contractor with complete, up-to-date and reliable information, as well as documents necessary to identify the animal and its owner and complete the Questionnaire. The Contractor reserves the right to refuse to provide services in case of providing incomplete or unreliable information.
5.2.2. Strictly follow the oral and written prescriptions and recommendations of the Contractor's doctors. Failure to comply with the recommendations releases the Contractor from liability for the consequences associated with the treatment and gives the right to refuse further provision of services without refunding previously made payments.
5.2.3. Provide all available documents containing important information about the animal's health that may affect the quality or results of the services. In case of concealment or failure to provide such information, the Contractor shall not be liable for any possible negative consequences and reserves the right to terminate the provision of services.
5.2.4. To timely pay for services in full in accordance with the Contractor's current tariffs. In case of violation of payment terms, the Contractor has the right to suspend or completely terminate the provision of services, as well as to charge penalties for late payments.
5.2.5. Before the start of the provision of services, fully inform the Contractor about all known diseases, congenital or acquired defects, allergic reactions to drugs and other information that is important for the treatment of the patient (animal). The absence of such notification is considered concealment of information, which exempts the Contractor from liability for possible complications.
5.2.6. Immediately notify the Contractor of any changes in the patient's (animal's) health, as well as the impossibility of implementing the prescribed treatment plan. Failure to provide such information entitles the Contractor to refuse further provision of services or to demand compensation for expenses incurred in this regard.
5.3. The Contractor has the right:
5.3.1. To involve third parties in the provision of services who meet the qualification requirements of the Contractor. The Contractor reserves the right
the right to independently determine the list of persons involved, without mandatory notification to the Customer.
5.3.2. Postpone or refuse to provide services if the Customer is more than 10 minutes late. In the event of cancellation of the service due to lateness, the Contractor has the right to withhold the prepayment as compensation for the time spent by the personnel.
5.3.3. Verify the accuracy of the information provided by the Customer, in particular regarding the health status of the Patient, and monitor the Customer's compliance with all terms of the Agreement. If inaccurate or incomplete information is found, the Contractor reserves the right to revise the terms of service provision or refuse to provide it.
5.3.4. Suspend the provision of services in the event of the Customer's violation of the terms of the Agreement, failure to provide the necessary information about the Patient's health status, or provision of false data. In the event of suspension of services due to such violations, the Contractor is not obliged to return the funds received.
5.3.5. Refuse to provide services and terminate the Agreement unilaterally in the following cases:
● gross violation by the Customer of the terms of the Agreement;
● threat to the safety of the university's staff or other clients;
● the Customer has debts for the services provided.
5.3.6. Require the Customer to fulfill all obligations stipulated by this Agreement, including timely payment, compliance with doctors' instructions, and provision of reliable information.
5.3.7. Establish additional terms and conditions for the provision of services within the framework of promotions, loyalty programs and special bonus offers. The Contractor has the right to change or terminate such terms and conditions without prior notice, in compliance with applicable law.
5.4. The Contractor undertakes to:
5.4.1. Provide services of appropriate quality, within the scope of its competence, in accordance with the terms of this Agreement and the norms of the current legislation of Ukraine, while the Contractor has the right to determine the methods and manner of providing services at its discretion, which meets the best industry standards.
5.4.2. Ensure the storage of personal data and medical information about the Customer and his animal in accordance with the requirements of the legislation of Ukraine. The Contractor has the right to use the information to improve the quality of services, as well as for internal analysis and statistics, without restrictions, if this does not contradict the current legislation.
5.4.3. Inform the Customer about the procedure for providing services and current promotional offers, in particular about changes in the schedule, price of services and innovations that may affect the volume and quality of service. The Contractor is not obliged to inform the Customer about all changes directly, but only in the case of changes that are important for the patient's treatment.
5.4.4. Consider the Customer's proposals to improve the quality of services, if this does not contradict the terms of this Agreement, the technical capabilities of the University and does not lead to changes in the established procedures or standards for the provision of medical services. The Contractor has the right to reject proposals that do not meet the interests of the University or contradict the norms of the law.

6. CONTRACT PRICE AND PAYMENT PROCEDURE

6.1. The price of this Agreement is determined as the total cost of veterinary services provided to the Patient by the Provider in accordance with the List of Veterinary Services, approved and posted in a place accessible for review or on the Site.
6.2. The cost of each veterinary service is determined in accordance with the List of Veterinary Services current at the time of provision of the service. The Contractor has the right to change the cost of services at its discretion, while undertaking to inform the Customer in advance of such changes.
6.3. Payment for the veterinary services provided shall be made by the Customer/Legal Representative on the day of the service provision immediately after its provision, or at another time agreed with the Contractor in advance. In the absence of prior agreements, the Customer undertakes to ensure full payment on the day of the service provision.
6.4. If it is necessary to provide a set of services or a course of treatment, the Contractor has the right to require the Customer to make an advance payment in the form of a deposit covering the cost of the estimated amount of services. The deposit is credited to cover the costs of each
the next visit or procedure, while retaining the Contractor's right to adjust the deposit amount in the event of a change in the scope of services.
6.5. In case of delay in payment for services rendered for more than 24 hours from the moment of invoice issuance, the Contractor has the right to charge a penalty in the amount of 1% of the amount of debt for each day of delay, but not more than 30% of the total cost of services, as well as to take other measures to collect the debt, including legal procedures.
6.6. In the event of failure by the Customer to fulfill its payment obligations, the Contractor reserves the right to suspend the provision of services or refuse to provide further services until the debt is fully repaid, without any additional obligations to the Customer.
6.7. The Customer has the right to receive a detailed calculation of the cost of the services provided, as well as the amount of payment upon request, set out in writing or electronically. The Contractor has the right to provide information within a reasonable time.
6.8. The Customer confirms that he is aware of the need for timely payment for the services provided, as well as the possible consequences of violating the payment terms, including the Contractor's right to suspend the provision of services or refuse further service until the debt is fully repaid.

7. OTHER CONDITIONS

7.1. The Contractor has the right to unilaterally amend the terms of this Agreement, if this does not contradict the current legislation of Ukraine. The Contractor undertakes to notify the Clients of the changes, however, any change may be automatically applied after publication on the Contractor's website.
7.2. Changes to the Agreement shall enter into force 30 (thirty) calendar days from the date of their publication on the Contractor's Website or from the date specified in the new version of the Agreement when making changes. Changes may enter into force immediately if this is due to urgent circumstances or legislative requirements.
7.3. Clients are considered to be familiar with the new terms of this Agreement from the moment of their publication on the Contractor's Website. Further use of the Contractor's services after the publication of the changes constitutes the Customer's unconditional consent to the changes.
7.4. The changes made shall apply to all current customers without the need for additional written notice or the conclusion of new agreements. The Contractor has the right to notify the Customer of the changes via e-mail, website or other communication channels.

8. LIABILITY OF THE PARTIES

8.1. The Parties are liable in accordance with the current legislation of Ukraine, taking into account the restrictions set forth in this Agreement, while the Contractor's liability is limited only to direct damages caused through its fault and the amount of veterinary services paid for the veterinary services provided.
8.2. The Parties are exempt from liability for failure to fulfill obligations under this Agreement if the failure to fulfill obligations occurred as a result of circumstances beyond their control, provided that the party that failed to fulfill its obligations took all possible measures to properly fulfill this Agreement.
8.3. The Contractor shall not be liable for any indirect, incidental, special or consequential damages, including lost profits, lost profits, moral damages or other indirect damages that may arise as a result of the provision of veterinary services, even if such damages occurred through the Contractor's fault.
8.4. The Parties agree that the non-compliance of the result of the service provision with the Customer's expectations is not a basis for recognizing the service as of inadequate quality. The quality of the services provided is assessed in accordance with generally accepted standards of veterinary medicine, and not with the Customer's individual expectations. The Contractor does not guarantee the achievement of specific results, since each case is unique and depends on various factors that are not always subject to control.
8.5. In the event of preventive vaccination of an animal, the Contractor is not responsible for possible allergic reactions or other undesirable consequences caused by the action of the vaccine.
8.6. If the Customer fails to comply with the terms of this Agreement, in particular, fails to provide mandatory vaccination of the animal against rabies, he shall be fully responsible for the possible consequences of such violation, including compensation for damage caused to the Contractor or third parties.
8.7. The Contractor is exempt from liability for harm to the health or life of the Patient, as well as for complications in the Patient as a result of:
8.7.1. failure or improper performance by the Customer/Legal Representative of obligations under the provisions of this Agreement, in particular, prescriptions and recommendations of the Contractor's doctors regarding the treatment of the Patient (animal);
8.7.2. failure by the Customer/Legal Representative to provide important information regarding the health status of the Patient (animal), which may affect the provision of veterinary services;
8.7.3. use of medicines or medical devices of inadequate quality not recommended by the Contractor's doctors;
8.7.4. providing inaccurate or incomplete information about health status and previous treatment provided for in clauses 5.2.1–5.2.5 of this Agreement;
8.7.5. seeking veterinary care from other veterinary institutions, which could have affected the condition of the Patient (animal);
8.7.6. in the event of an animal being admitted to the Veterinary Hospital in an extremely serious condition;
8.7.7. development of diseases or pathological conditions not related to the services provided under this Agreement.
8.8. The Contractor is not responsible for the availability and proper functioning of segments of the Internet that are beyond its control and that may affect the availability of online registration or other electronic services of the University.

9. FORCE MAJEURE

9.1. The Parties are exempt from liability for untimely or improper performance of obligations under a concluded electronic purchase and sale agreement if the non-performance is a consequence of extraordinary circumstances, the occurrence of which is not related to the will of the Parties, such as military actions, strikes, riots, accidents, natural disasters, changes in the legislation of Ukraine, as well as other extraordinary circumstances that arose after the conclusion of this Agreement and directly affect the performance of the terms of this Agreement and which the Parties could not foresee or prevent by reasonable actions.
9.2. The Customer, for whom it has become impossible to fulfill its obligations due to force majeure circumstances, must immediately inform the other Party in writing about the occurrence of the above circumstances, and also provide the other Party with confirmation of force majeure circumstances within 30 (thirty) calendar days.
9.3. To confirm the information about the impossibility of fulfilling obligations due to force majeure circumstances on the part of the Contractor, sufficient evidence is the posting of the relevant story on the Page/Pages on the Instagram network and/or information on
Website.

10. TERM OF THE AGREEMENT AND CONDITIONS FOR ITS TERMINATION

10.1. This Agreement is public and indefinite, valid until terminated by either Party in accordance with the procedure provided for in this Agreement or the current legislation of Ukraine. The Contractor has the right to change the terms of this Agreement or terminate its validity with prior notification to the Customer/Legal Representative in accordance with the established procedure.
10.2. The terms of this Agreement are publicly brought to the attention of all Clients/Customers by posting them on the Contractor's Website. The use of the services of the Higher School by the Customer/Legal Representative after the publication of the terms of the Agreement is confirmation of their agreement with all its terms.
10.3. The Contractor has the right to terminate this Agreement early in the following cases:
10.3.1. by the Contractor's own decision with written notification to the Customer/Legal Representative no later than 10 (ten) calendar days before the date of termination of the Agreement;
10.3.2. in the event of force majeure circumstances lasting more than two months, without liability to the Customer/Legal Representative;
10.3.3. in the event of termination or suspension of the license or other permits of the Contractor to carry out its activities, which is grounds for termination of the contract without additional obligations to the Customer/Legal Representative;
10.3.4. in the event of detection of inaccurate or incomplete information provided by the Customer/Legal Representative in the Patient/Legal Representative Questionnaire, which makes it impossible to provide services of proper quality, with the right of the Contractor to terminate the Agreement immediately without prior agreement with the Customer/Legal Representative. Such termination of the Agreement will be notified in any convenient way, in particular via e-mail or a message on the Contractor's website.
10.4. The Contractor has the right to terminate the provision of services or change the terms of the Agreement in the event of a violation by the Customer/Legal Representative of its obligations under this Agreement, including late payment, failure to provide necessary information, or other actions that may threaten the health of the Patient (animal) or the normal functioning of the Hospital. In such a case, the Contractor has the right to decide at its own discretion whether to continue the provision of services or terminate them.

11. FINAL PROVISIONS

11.1. By filling out the application form, the Customer automatically confirms his unconditional and irrevocable acceptance of all provisions of the Agreement, which is approved by the Contractor and posted on the HS Website.
11.2. This Agreement is public in accordance with Articles 633, 641 of the Civil Code of Ukraine. The terms of this Agreement are the same for all Clients/Legal Representatives of the Higher School, and acceptance (acceptance) of these terms is mandatory and unconditional. The Customer agrees to all terms of the Agreement, including those that may be changed by the Contractor unilaterally, without the need for separate agreement with each Customer.
11.3. The Contractor has the right to make audio recordings of all conversations with the Customer/Legal Representative in order to ensure high quality service, staff training and security. These recordings will be used exclusively for the specified purposes and are not subject to disclosure, except for cases provided for by the legislation of Ukraine.
11.4. In accordance with Article 307 of the Civil Code of Ukraine, the Customer consents to photo, video and audio recording of himself and his animal in the premises of the Higher School using video cameras installed in the premises.
11.5. The received video recordings will be used exclusively for the purpose of resolving possible disputes between the Customer and the Contractor, conducting internal investigations of the Contractor, as well as for carrying out the Contractor's internal procedures.
11.6. The storage period of video recordings is determined by the Contractor independently.
11.7. Video recordings can be used as evidence, in particular in the consideration of disputes in judicial and law enforcement agencies.
11.8. The Contractor guarantees that all personal data of the Customer/Legal Representative and the Patient will be kept confidential and processed in accordance with the requirements of the current legislation of Ukraine on the protection of personal data. The Contractor has the right to use this data exclusively for the provision of services and in other cases permitted by law.
11.9. Information about additional and related services and their cost is posted on the Contractor's Website. All these services are part of the general terms and conditions of service provision and are agreed upon by the Customer/Legal Representative when concluding the Agreement. The Contractor has the right
change the terms of providing additional services without prior consent of the Customer, provided that the changes are published on the University website.
11.10. By signing the Application Form, the Customer, among other things, agrees to receive informational SMS messages from the Contractor.
11.11. The Customer is responsible for the accuracy of the data provided by him when filling out and signing the Application Form.