Rules of work

1. Work of the veterinary hospital.

1.1. The work of the clinic is carried out on the basis of the rules of the internal labor regulations of the clinic and the Law of Ukraine on Veterinary Medicine.
1.2. All veterinary services are paid.
1.3. Admission to the veterinary hospital is carried out according to the work schedule by prior appointment. We ask you to warn in advance about the impossibility of showing up at the appointed time. If you do not show up at the appointed time, your appointment is canceled and you can only go according to the order of customers who came without an appointment.
1.4. When choosing methods of diagnosis and treatment, the doctor is guided exclusively by the condition of the animal. Making a final diagnosis may require the use of additional research methods (laboratory, instrumental, etc.). We remind you that there are many
studies and analyzes must be carried out repeatedly, for dynamic monitoring of changes in the animal's condition.
1.5. Provision of veterinary services and/or sale of goods in the hospital is carried out using the CRM system. At the initial reception with or without the animal, contact data about the owner of the animal and about the animal itself are entered into the CRM system. At the second appointment, the client informs the Surname, First Name, and Patronymic name, with which he applied to the clinic for the first time. All information and contact history will be stored in the CRM system. It is impossible to provide services without registration in the CRM system.

2. Denial of service

2.1. Clients in a state of alcohol or drug intoxication who show disrespect to the clinic staff will not be served.
2.2. All dogs must wear collars, leashes and muzzles at the clinic; cats are in carriers. Pet owners must prevent any contact between animals.
2.3. Owners whose animals are not vaccinated against rabies may be refused service.
2.4. Minors who come with animals may be refused service. A doctor cannot rely on decisions made by minors.
2.5. In the event that the owner of the animal does not fulfill the assigned appointments, as well as non-compliance with the treatment regimen, the medical staff is not responsible for the result of the treatment. The clinic administration has the right to refuse further veterinary care.
2.6. Euthanasia in our hospital is performed exclusively according to medical indicators. The doctor has the right to refuse the procedure.
2.7. The clinic has the right to refuse to provide veterinary services if there is outstanding debt to the hospital and if the owner of the animal refuses to provide his contact information.

3. Payment procedure

3.1. Genesis Veterinary Hospital provides paid veterinary services to animals owned by private individuals and organizations. The price of services is indicated in the price list
3.2. Payment for the services of the clinic is carried out immediately after the provision of services, by depositing cash at the cash desk or by non-cash transfer to the clinic's account, as well as by bank cards.
3.3. When contacting the clinic, an initial appointment is made.
The initial appointment includes taking an anamnesis, examination of the animal by a doctor, physical examination and consultation about the condition of the animal, preliminary diagnosis, plan for further diagnosis, prognosis, appointment of treatment. Therapeutic and diagnostic manipulations and
drugs are paid separately according to the price.
3.4. When visiting the hospital due to another disease or problem, the admission is considered primary, as well as the admission of another animal belonging to the same owner. In the case of repeated visits to the clinic and doctor's consultation for the same problem, the same animal, the cost of the second appointment is paid. Therapeutic and diagnostic manipulations and drugs are also paid for separately at the price.
3.5. The owner of the animal should be aware that the work performed by the clinic and the medicines spent, as well as other consumables, and not the final result, are paid for.
3.6. The cost of services consists of medical manipulations (injections, catheterization, etc.), the cost of materials (medicines, suture material, etc.) and the cost of consumables.
3.7. The owner of the animal has the right to ask the doctor to prepare an approximate estimate of future expenses. It should be taken into account that many diseases can have an unpredictable course and consequences, which can cause a change in treatment tactics and, accordingly, the cost.

4. Features of service provision

4.1. Taking into account the biological individuality of each organism, as well as the fact that in nature there are no equally healthy and equally sick people - there is no possibility to give 100% a guarantee that the appointment and the treatment or manipulation will lead to
the result expected from them. In our hospital, doctors focus on research data that is relevant at this time and gives the opportunity to achieve the necessary results with the highest probability.
4.2. Changes are constantly occurring in any organism, this also applies to the manifestations of the disease. The doctor's work is a constant analysis of changes and their correction in the right direction, using available means of diagnosis and treatment.
4.3. The doctor's work is impossible without the owner providing objective data on changes in the animal's condition.
4.4. Hospital doctors are able to justify their appointments and in their work are guided by the principle of evidence-based medicine and the principle of "do no harm", however, in some cases, unpredictable reactions may occur in response to treatment.
4.5. If the owner takes his animal for "home treatment", the hospital is not responsible for the quality of the implementation of the recommendations, as well as for the result of further treatment.
4.6. Operative intervention
4.7. It is necessary to provide the animal with a fasting diet for 12 hours before surgery.
4.8. Before general anesthesia and surgical intervention, the owner is informed by the doctor about possible risks and signs a document confirming consent to this procedure.
4.9. After the surgical intervention, the doctor hands out recommendations and appointments.

5. Ultrasound

5.1. When examining the organs of the abdominal cavity, a 5-hour fasting diet is required.
5.2. It is desirable to examine the organs of the urinary system for a full bladder.
5.3. Take a walk to empty your bowels 4-6 hours before the ultrasound.
5.4. Avoid gas-forming products or switch the pet to wet food.
5.5. Conclusions regarding the performed ultrasound examination are handed out or sent by e-mail/messenger.

6. Laboratory diagnostics

6.1. No more than 2 hours should pass from the moment of urine collection.
6.2. The amount of urine for analysis should be at least 10 ml, a smaller amount is undesirable, due to the inaccuracy of the results, and especially regarding the sediment (cells and salts in the urine). Urine must be collected from a clean, previously washed and disinfected tray (not from the floor, bath, etc. and without filler). Disinfect - it will be enough to treat a clean tray with boiling water. Or it can be taken by bladder catheterization or cystocentesis at a doctor's appointment.
6.3. Fecal analysis is accepted only in a glass or plastic container without toilet filler.
6.4. Results of general and biochemical blood tests - 1-3 days, urine and feces analysis - within a day, histology - 21 days, hormonal panel - 14-21 days, PCR research - 14 days.
6.5. Owners receive all test results from a doctor or by e-mail.
6.6. Biochemical examination of blood is carried out on a previously 8-12 hour fasting diet.